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B2B GRC service company with non-tech founder facing challenges of scaling the offerings due to legacy technology.

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B2B GRC service company with non-tech founder facing challenges of scaling the offerings due to legacy technology

Challenges

  • Challenges with Merger and Acquisitions due to diverse cultural backgrounds among pre & post merger teams (Service vs Product mindset)
    • Resulted in a lack of alignment on the organization’s vision and mission
    • Different mindsets between product-oriented and service-oriented teams
    • Technical Team Integration
    • Interdepartmental communication gaps between the Marketing, Operations, Products & Technology Teams for Product Synergy
  • Products with Legacy Technology Stack
  • Products with Performance & Scalability Issues
  • Multiple variations of product deployed across customers

Solution : 3 months

  • Conducted a thorough IT assessment of the current Organization Structure to suggest structural improvisations to deliver organizational Vision & Mission for the unified technical team
  • Understood the current Enterprise Architecture landscape & suggest incremental technical improvements
  • Technology Upgradation – Identified duplicate technologies & unify the integrated team under the choice of future technology
  • DevSecOps and FinOps – Established & institutionalized tools & practices for secure coding, deployment & infrastructure cost optimization
  • People Assessment – Identified cultural traits, technical capabilities within the unified teams & suggest skilling & reskilling based on unified technology stack.
  • Extracted better Technical Processes from within the two teams & establish Industry Best Practice with the integrated organization
  • Organization Process Assessment – Suggested Process improvements resulting in increased productivity, improved customer satisfaction & overall product quality due to defining appropriate NFRs.
  • Assessment and Improvisation for CAB (Change Approval Board)

Benefits

  • Organization wide agreement on Services vision
  • Defined Tech priorities & future rollout timelines
  • Faster rollout of unified solutions for new customers via SaaS based offerings

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